Service Request - Series Overview
The invisible systems we expect to work and the people who keep them running
Our cities and towns are deceptively simple. You flip a switch, and the lights come on. You turn a faucet, and water flows. You tap “buy,” and a package lands at your door.
Usually, we don’t think about how these systems work or how we interact with them… it all feels effortless. But behind each of those ordinary moments are invisible systems and the people who keep them running.
From 99% Invisible and Campside Media, Service Request is a new series that starts small: a call to 311, a traffic jam, a single flipped switch.
We then zoom out, tracing that moment through the networks that keep a city running. Once you see the system, you’ll understand your local community in a whole new way.
Service Request is a production of 99% Invisible & Campside Media.
Listen now on Apple Podcasts, Spotify or wherever you get your podcasts.
And to go behind the scenes: